Cozy Luxury Apartments - Terms and Conditions

1. Introduction Welcome to Cozy Luxury Apartments. By booking and staying in our accommodations, you agree to comply with the following terms and conditions. These terms are designed to ensure a comfortable and enjoyable stay for all our guests.

2. Booking and Payment

  • All reservations must be made through our official website or an authorized booking platform.
  • We accept full payment at the time of booking.
  • Payment is made via bank transfer only.
  • Any outstanding balances must be cleared before departure.

3. Check-In and Check-Out

  • Check-in time: 2pm
  • Check-out time: 12pm
  • Early check-in or late check-out is subject to availability and may incur additional charges.
  • A valid government-issued ID or passport is required at check-in.

4. Cancellation and Refund Policy

  • Cancellations made 10am before check-in will receive a full/partial refund.
  • No-shows or last-minute cancellations may not be eligible for a refund.
  • Refunds (if applicable) will be processed within 3 days.

5. House Rules

  • Guests must respect the quiet hours between 10pm and 5am.
  • Smoking is strictly prohibited in all indoor areas. 
  • Any damages caused by guests will be charged to their account.
  • Unauthorized guests or visitors are not allowed to stay overnight.

6. Pet Policy

  • Pet-Friendly Accommodation: We do not accept pets throughout the accommodation, except for service dogs. We accept well behaved dogs for the additional fee of N5,000 per dog , to a maximum of 2 dogs. 
  • Pet Fee: A charge of N5,000 per dog applies to cover additional cleaning.
  • Leashing and Supervision: Dogs must be kept on a leash in common areas.
  • Behaviour and Noise: Dogs must not cause disturbances such as excessive barking.
  • Waste Management: Owners must clean up after their pets and dispose of waste properly.
  • Liability: Guests are responsible for any damages caused by their pets.
  • Service Dogs: Certified service dogs are allowed free of charge and must be under control at all times.

7. Liability and Security

  • Cozy Luxury Apartments is not responsible for the loss, theft, or damage of personal belongings.
  • Guests must secure doors and windows when leaving the premises.
  • Any incidents, accidents, or damages must be reported immediately.

8. Privacy Policy

  • Guest information is handled in accordance with our privacy policy.
  • Personal data collected during booking is used solely for reservation management and guest services.

9. Force Majeure

  • Cozy Luxury Apartments shall not be held liable for cancellations or service disruptions due to unforeseen circumstances such as natural disasters, strikes, or government regulations.

10. Amendments to Terms

  • Cozy Luxury Apartments reserves the right to update these terms and conditions at any time. Any changes will be communicated to guests in advance.

11. Governing Law

  • These terms and conditions are governed by the laws of Nigeria.

By confirming a reservation, guests acknowledge and agree to these terms and conditions. We look forward to providing you with a pleasant stay at Cozy Luxury Apartments!